Membership

“Staff went from apprehension to absolute acceptance. They value AXIS Membership and the improvements it brought, such as the ability to inquire into all the services used by a member.”

Ronnie Warren
AAA East Penn

Membership Highlights

Members can use self-serve options on your club website
Build comprehensive member profiles
Track and maintain confidential credit card information
Process walk-in and phone-in membership transactions
Automatic add/cancel upon expiry processing and future address changes
Offer monthly payment plan options
Customize bills to include marketing or reminder messages
Enter membership transactions in a single session to handle paperwork for a member once

AXIS Membership provides a single, customer-centered view of your customers to other applications by automatically tracking all club services used by a client. Membership can also include external data from other systems, such as Insurance, and Affinity partner transactions to provide a comprehensive view of member activity.

With Membership, customer service representatives and membership department staff can easily handle daily member tasks like adding new members, changing membership coverages, managing payments, and updating membership information.

You can process and maintain many memberships and coverages, including:

multi-year, corporate, gift, employee, and senior memberships
extra coverage such as Plus, PAI Rider, Plus-RV, and medical riders
transfer-in and transfer-out members
non-members, non-acceptable, and prospective members

You can use your own club's billing methods and timetable for billing tasks. Membership also prints salvage bills for suspended members you want to rejoin, and processes credit bills for clients who have promised to pay or who have made partial payments. Billing options also provide automatic conversion prior to generating first bills.

Membership provides a full range of reports and online inquiries to provide easy access to membership information and a comprehensive financial transaction audit trail for each client. You can export membership information from AXIS to Cognos PowerPlay^® and define ad hoc reports using Make Your Own Report.