Dispatcher Workbench

“Dispatcher Workbench makes it easy to monitor the outcome of the call and follow up with the member.”

Leanna Mallare
Assistant Manager ERS Dispatch, AAA Western and Central New York

Dispatcher Workbench Highlights

Pinpoint service vehicle and member breakdown locations to facilitate manual dispatch activities
Control what information appears, and how it appears, so users find information easily
Sort and filter displays to make it easier to find information
Filter grid and garage groups to customize displays for each dispatcher or workstation
Show when response times are dropping and backup help is required with color-coding
Secure your information with lock down security settings
Define the retention period on cleared calls

ERS Dispatcher Workbench allows dispatchers to monitor call and driver activity with a map display that pinpoints service vehicle locations and member breakdown locations.

Dispatchers and spotters can monitor active or cleared calls, spot and dispatch calls, mark driver progress, and clear calls in a single window that includes:

a call summary for all active calls, by dispatch center
an integrated map display to view service vehicle locations captured with GPS-enabled mobile data devices
the number of active calls assigned to each driver, as well as current grid and vehicle capabilities that identify current workloads
the number of active calls and drivers by garage with color-coded response times
the number of active calls and drivers by grid and/or sub-grid with color-coded response times
a summary for all cleared calls within a specified number of days

Depending on your club's custom security settings, dispatchers can customize each window and save their settings to tailor their work environment. Dispatchers can define the data that is shown, the color-coding that highlights specific conditions, and they can use filters to display specific calls.

In the event of a host system or network failure, dispatchers and customer service representatives can view and manage calls on the screen, or print copies of calls from the local PC call and driver database. With the printed call cards, ERS staff knows the current status of all calls and can continue operating in manual mode.