AutoSpot

AutoSpot Highlights

Improve response time by automatically spotting calls by location
Ensure properly-equipped drivers arrive on-scene by spotting calls based on service type
Direct calls to other garages automatically when there is a backlog
Prompt customer service representatives to ask for specific information and clarification to provide complete and accurate location information
Improve your call-locating success rate by identifying similar sounding locations when customer service representatives enter an unrecognized address
Provide grid locating capabilities to SmartSpot
Add new addresses and landmarks automatically by subscribing to map data updates

ERS AutoSpot provides basic call spotting capabilities, automatically matching each call to the garage or driver with the appropriate service type, for the appropriate call grid.

You can divide your club territory into grids of any shape and size to facilitate call spotting and dispatching, and divide these grids into parent and child grids to handle larger or smaller divisions of territory. You can define grids simply by selecting map areas if your club uses MapSuite.

When a customer service representative enters the client's address, AutoSpot locates and displays the nearest cross street and call district, providing more specific location information for dispatchers and drivers.

AutoSpot helps customer service representatives resolve incomplete addresses or misspelled words and prompts for a distinction between duplicate street names, such as Park St and Park Ave. If AutoSpot does not find an exact match for a call location, the customer service representative can choose from similar sounding addresses or perform a search.

To pinpoint the exact location for a call, AutoSpot advises call takers to choose intersections or sections of highway.

You can set comments for an address or landmark to have AutoSpot display a message. For example, when locating the client at a large shopping complex, you can prompt the customer service representative to ask "which parking lot is your vehicle in?". You can also use comments to relay instructions to the dispatcher and driver for locations that require special equipment or for locations with specific meeting points.